Big Sister AI ยท Where we are going

Master Plan

The end goal

Every sales team runs as one crew of people and agents, measured by one method and managed in one place.

Done shipped and in use Now what we are building Next after that
  1. Chapter 1Done

    Score every call with one method.

    Every call is scored on 18 skills against one written standard, with the moment in the call behind each score. Each rep and each team gets a Sales Score, and in Zoho it sits next to what happened to the deal. Our referees review the scores, so the calibration keeps getting better.

    Proof: Sales Score, 18 skills.

    Zoho CRM v2 →
  2. Chapter 2Now

    Turn scores into improvement.

    A score matters when someone gets better because of it. A replay coach goes back through a real call with the rep, by voice, so the hard moment gets practiced out loud. A practice coach adds a rehearsal before a real call, so feedback turns into a habit a rep can repeat.

    Proof: replay coach, practice coach.

    Rematch →
  3. Chapter 3Now

    Agents at the front desk and behind the scenes.

    Agents take the work around the call. An inbound agent answers website visitors day or night and books the right call. A prep agent writes the brief before every external call, and a follow-up agent drafts the notes and the follow-up after it. Each has a human owner, and nothing reaches a customer without a person’s yes.

    Proof: inbound agent on our website; prep and follow-up agents for the people on the team.

    Mission Control HQ →
  4. Chapter 4Now

    A Sales Crew for each customer.

    The same crew, set up on a customer’s own tools and owned by their own people. We run it on our own team first, and our first customer team has used the replay coach since October. Bringing the crew to more customer teams is the work in front of us now.

    Proof: our own team, and a first customer team on the replay coach since October.

    Mission Control HQ →
  5. Chapter 5Next

    The crew inside the tools teams already use.

    Next, the crew comes to the tools a team already works in. Our Claude connector is in review for the Claude directory, and CRM apps follow. After that, each customer gets one view of their crew, people and agents on the same map.

    Proof: Claude connector, CRM apps.

See the proof
as it ships.

Every chapter above points at something we shipped. The Ship Log has the dates. The Manifesto has the why.

See what we shipped this week Request a crew demo Read the manifesto