Four layers.
One score you can audit.
Big Sister AI is a Revenue Governance Layer. This is the path every sales interaction takes: from raw conversation to a 0-100 Sales Score a manager can defend, with the evidence attached.
Four-layer flow: Sources, CRM, notetaker, dialer and offline meetings, feed into Scoring, where 18 skills are each rated on a 5-point scale and rolled into a 0-100 composite. Scoring feeds into Governance, where every score cites its transcript timestamp and can be appealed to a second judge. Governance feeds into Delivery, where Sales Scores, skill breakdowns and team views land back in the workflow.
Calls, emails, in-person meetings and CRM activity flow in automatically. No manual logging.
Multi-provider judging on Microsoft Foundry. The right judge for each skill.
Every score cites the moment in the transcript that earned it.
Back into the workflow, where decisions are made.
The Four Layers
Sources
Big Sister connects to the systems your team already uses. Calls, emails and CRM activity flow in on their own; nobody logs anything by hand.
Read-only connectors to your CRM, notetaker and dialer (see what we connect to). Offline meetings — recorded in-person conversations — are ingested the same way as calls. No change to rep workflow, no new data-entry surface, no agent installed on anyone's machine.
Scoring
Every interaction is scored against one defined standard: 18 sales skills, each on a 5-point scale, rolled into a single 0-100 Sales Score.
Scoring runs on Microsoft Foundry across multiple model providers. Each skill is matched to the judge that scores it most reliably. Judges change as the field moves; the rubric they score against does not.
Governance
A score you can't check is an opinion. Every score shows the exact moment in the conversation that earned it, so anyone can verify it.
Each skill score cites its transcript timestamp. Disputed scores are appealed to a second, independent judge. Over 10% of interactions are resampled for review as a standing quality check.
Delivery
Results land where decisions are made: rep scores, skill breakdowns and team views, inside the workflow your managers already run.
Scores and skill-level detail flow back into dashboards, team views and the tools your team lives in. The evidence behind any number is one click away.
Built to be trusted
with your pipeline.
Your data stays yours
Customer data is not used to train models. Your conversations score your team and nothing else.
Claude orchestrates
Claude coordinates the system end to end, from intake to delivery, so every interaction follows the same governed path.
No single-vendor dependency
Scoring is model-agnostic by design: no single provider is a dependency of the scoring layer. Judges can change; your standard, your scores and your history do not.
See it score
your own calls.
Send a batch of recorded calls and we score them against your standard. You see the output before you decide anything.